Effective Date: 26 April 2025
1. Introduction
Solar Start respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes how we collect, use, and disclose personal information in connection with your use of Solar Start websites (solarstart.com.au), as well as personal information we collect from you or third parties to provide our services or perform other business activities (collectively, the “Services”).
Please read this Privacy Policy carefully to understand how we handle your personal information. If you do not agree with our policies and practices, please do not use the Sites or Services. This Privacy Policy may change from time to time; the date the policy was last revised is identified at the top of this page. Your continued use of the Sites and/or Services after we make changes is deemed to be acceptance of those changes.
2. Information We Collect
We may collect information that identifies, relates to, describes, or is capable of being associated with you (“personal information”), including:
- Identifiers: Name, physical address, email address, phone number, social security number, driver’s license or other government identification information, account identifiers and login credentials, and credit and identity information.
- Characteristics of Protected Classifications: Age and date of birth.
- Commercial Information: Payment card or bank account information, account history, service profile information, feedback information, communication preferences, customer service and communication history, information related to home ownership or energy usage, and utility provider.
- Internet or Other Electronic Network Activity Information: IP address, log data, analytics data, application data, device ID, and other data collected through cookies and similar technologies.
- Geolocation Data: General geographic location or a more precise location when permitted by law.
- Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information: Recordings of phone calls between us and individuals and audio, image, and video recordings of visitors to our offices or events, where permitted by law.
- Professional or Employment-Related Information: Business or organisation represented, title, and information relating to role within the business or organisation.
- Sensitive Personal Information: Social security number, driver’s license or other government identification information, precise geolocation data, and account login credentials.
- Demographic Information: Age and date of birth.
- Inferences Drawn from Other Personal Information: Predictions about interests and preferences, and related service profile information.
3. How We Collect Information
We collect personal information in several ways:
- Information You Provide To Us: When you use our Sites or Services, register or create an online account, purchase products or services, request information, sign up for newsletters, enter promotions, fill out surveys, request customer support, or otherwise communicate with us.
- Information Automatically Collected: We may automatically collect information about your use of the Sites, including energy usage information, computer or device information, and usage information.
- Information Collected from Other Sources: We may acquire personal information from partners, service providers, and other third parties, including data aggregators and public databases.
4. How We Use Your Information
We may use the personal information we collect for purposes including:
- Providing our Sites and Services and their contents to you.
- Analyzing, improving, operating, and maintaining the Sites, Services, and other systems.
- Providing you with information, products, or services that you request.
- Planning, implementing, and evaluating energy-use and efficiency programs.
- Assessing the suitability of your home for a solar system.
- Allowing you to take actions related to your account, such as tracking installation progress, managing payments, viewing billing history, and monitoring solar production.
- Performing credit checks and processing credit card payments.
- Providing customised content and targeted offers.
- Complying with legal obligations and enforcing our rights.
5. Disclosure of Your Information
We may disclose personal information to:
- Service Providers: Third-party contractors and service providers that support our business.
- Business and Marketing Partners: Affiliates, nonprofits, energy providers, marketing partners, and advertising, social media, and analytics companies.
- Demand Response Programs: Utilities and distributed energy resource providers to facilitate enrollment and participation.
- Legal Compliance: To comply with court orders, laws, or legal processes.
- Enforcing Our Rights: To enforce or apply our terms of service and other agreements.
- Safety: To protect the rights, property, or safety of Solar Start, our customers, or others.
- Aggregate or Anonymous Information: To third parties for marketing or analytics uses.
6. Your Choices and Opting Out
You have choices regarding the collection and use of your personal information:
- Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
- Interest-Based Advertising: You can opt out of interest-based advertising by adjusting your browser settings or using opt-out tools provided by advertising networks.
- Accessing or Updating Your Information: If you have an account with us, you can access or update your personal information by logging into your account or contacting us.
7. Notice of Accessing, Collecting, Storing, Using, and Disclosing Energy Usage Information
Solar Start, its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customers’ electricity usage data obtained through the use of advanced metering infrastructure when it is linked with any information that can reasonably be used to identify an individual, family, household, or residence, except where reasonably necessary to conduct Solar Start’s business, to provide services as required by law, or as otherwise authorized or agreed to by the customer.
8. Third-Party Content, Links, and Plug-Ins
Our Sites may contain links to third-party websites, content, and plug-ins. We do not control these third parties and are not responsible for their privacy practices. We encourage you to read the privacy policies of every website you visit.
9. Children’s Privacy
Our Sites and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13, we will delete it.
10. Data Security
We implement reasonable measures to protect your personal information from unauthorised access, use, alteration, and disclosure. However, no security measures are perfect or impenetrable.
11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page with an updated effective date. Your continued use of the Sites and Services after we make changes is deemed to be acceptance of those changes.
12. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Solar Start
8J95+WC Suffolk Park, New South Wales, Australia
hello@solarstart.com.au