Last Updated: 02 May 2025
IMPORTANT: The section below titled “Dispute Resolution & Arbitration” requires you to arbitrate claims you may have against Solar Start Inc. (“Solar Start” or “we”), meaning you cannot bring claims against Solar Start in court, and confirms your agreement to a class action waiver in arbitration. It affects your legal rights. Please read it carefully.
Welcome to solarstart.com.au These Terms of Service (the “Terms”) are a binding legal agreement between you and Solar Start, regarding your use of our websites (solarstart.com.au), and our services, including our services available through our online tools (the website and services are collectively referred to as the “Service”). Please read these Terms carefully.
In addition, when using certain features of the Service, such as any downloadable software applications and the Credit Tool that we make available, you also will be subject to any additional guidelines, terms, or agreements applicable to such features (“Policies”). All such Policies are incorporated by reference into these Terms. If these Terms are inconsistent with any Policy, the terms in the Policy will control.
We may periodically make changes to these Terms. By accessing or using the Service or downloading and installing the application, you accept these Terms and any modifications that we may make to these Terms. It is your responsibility to review the most recent version of the Terms frequently and remain informed of any changes to it. If you continue to use the Service after we modify these Terms, you will be deemed to have consented to terms of the modified Agreement for your use of the Service as of the date of the modification. If you do not agree with any provision of these Terms, you must not use the Service.
1. The Service
Solar Start provides a simple and affordable option for homeowners who want to switch to solar energy. Homeowners can receive free quotes for home solar solutions. Solar Start partners with top PV panel installation companies to install solar systems. Solar Start monitors the performance of your system and provides full insurance and a money-back performance guarantee. Solar Start delivers an assortment of services through the Service, including the ability for customers to pay their Solar Start bill and view the output of their solar power system.
2. Eligibility
You must be 18 years of age or older to use the Service. Use of the Service is void where prohibited. You represent and warrant that any profile information you submit is true and accurate and that you are 18 years of age or older and are fully able and competent to enter into and abide by these Terms. The Services are not intended for those under the age of 18.
3. Account Registration
If you have entered into a Solar Power Purchase Agreement or Lease Agreement with Solar Start (“Solar Start Customer”), you must register for an online account to use certain features of the Service. You may be required to provide billing or additional information. When you register, you agree to:
- Provide accurate, current, and complete information about you as may be prompted by registration forms on the Service (“Registration Data”);
- Maintain the security of any logins, passwords, or other credentials that you select or that are provided to you for use on the Service;
- Maintain and promptly update the Registration Data, and any other information you provide to us, and to keep all such information accurate, current, and complete.
You will notify us immediately of any unauthorised use of your account or any other breach of security by emailing us at hello@solarstart.com.au
4. Payments by Solar Start Customers
If you are a Solar Start Customer, you may be able to pay your Solar Start bill through the Service. If you elect to pay your bill online, you agree to the following:
- You will provide accurate and complete payment information;
- You authorise Solar Start to charge your payment method for the amount due.
- You are responsible for any fees or charges associated with your payment method.
5. Dispute Resolution & Arbitration
Please read this section carefully. It affects your legal rights.
You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration. The arbitration shall be administered by the Australian Centre for International Commercial Arbitration (ACICA)pursuant to its rules. Judgment on the award may be entered in any court having jurisdiction.
6. General Terms
These Terms, including all Policies, constitute the entire agreement between you and Solar Start concerning the Service. These Terms supersede all prior agreements or communications between you and Solar Start regarding the subject matter of these Terms.
